This summer, I purchased a high-end compact washer and dryer from Cenwood in anticipation of remodeling my tiny laundry room. After several months of working with the dryer, I was frustrated to find its sensor-driven drying cycles left my clothes damp at best, wet at worst. I talked to my salesperson about this repeatedly. I went through all the channels at [the manufacturer]. [My Salesperson] came to my house while a repairman was here (he came multiple times) and vowed to make this right. Finally, I determined my only recourse was to abandon the remodel and go back to less complex, full-sized machines. [My Salesperson] replaced my [brand} with [another], and I am very happy with their performance.
Most salespeople and appliance retailers would have told me there was nothing they could do under the circumstances. [My Salesperson] and Cenwood continued to work with me until the problem was solved and I was satisfied, at no small cost. I cannot tell you how refreshing it is to find a company that stands behind its products and honors its customer above all. Not only will I continue to do business with Cenwood in the future, I will gladly recommend the company to all of my friends.
Thank you for your excellent service.